Returns & Exchanges

At iConCity, we stand by the quality of our electronics and offer a 30-day return window for items in their original packaging. We aim to make your tech upgrade risk-free with a streamlined exchange and refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the electronics in their original manufacturer box, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.